Terms and Conditions
General Conditions of Sale
- Preamble
The following provisions establish the general conditions of sale of the products offered by the company COMPLET BLEU SARL on its website at the following address:
- Price
The prices of our products are indicated in € including all taxes, unless otherwise indicated and excluding processing and shipping charges.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of the company.
The products remain the property of Gallego Desportes until full payment of the indicated price.
- Product
The products offered by Gallego Desportes are those that appear on the site on the day of consultation by the user and within the limit of available stocks. In the event of unavailability of the product, Gallego Desportes undertakes to inform the customer as soon as possible by email to the address provided at the time of ordering. The cancellation of the order for this product and its refund will then be made, the remainder of the order remaining final.
- Order registration
The customer who places an order on the gallegodesportes.com website must follow the following procedure: fill out a form containing the following information: title, surname, first name, full delivery address, e-mail and telephone number. He then specifies the chosen delivery method.
- Order validation
After having acknowledged the status of his order, and once all the requested information has been completed by the customer, the latter will click on “validate” to definitively confirm his order.
Payment by credit card: the customer must provide their credit card number, the expiry date of the card and the cryptogram number. Gallego Desportes will acknowledge receipt of the order upon validation by email or by any other means, in accordance with the provisions of Article L121-19 of the Consumer Code.
- Payment
The amount owed by the customer is the amount indicated on the order confirmation sent by email by Gallego Desportes to the customer.
Payment can be made, unless the server is unavailable, immediately online by credit card (Bleue, Visa, Eurocard/Martercard) or by Paypal.
Gallego Desportes reserves the right to refuse any order or delivery in the event of an existing dispute with the customer, or total or partial non-payment of a previous order.
- Delivery
The products are shipped to the delivery address indicated by the customer when ordering. All orders are processed and shipped within 2 to 3 working days. Please note that all orders validated on Friday are shipped on Monday. Delivery times are indicative times from the day following validation of the order by the customer. They correspond to the processing and delivery times of the products.
Gallego Desportes therefore declines all responsibility in the event of excessively long delivery times due to postal services or means of transport, as well as in the event of loss of the products ordered.
- Withdrawal
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty.
In accordance with the general conditions of sale of Gallego Desportes, only items returned in their original packaging will be accepted. Consequently, returns of products found to be used, soiled or washed will be refused. The return costs are the responsibility of the customer, he is free to choose the type of shipment.
- The guarantees
All products are eligible for a credit or refund. Credits are valid for 6 months. In the event of a refund, Gallego Desportes undertakes to refund within a maximum of 30 days after receipt of the returned package. Any request for a credit or refund must be made via the "contact us" section. However, any warranty will only apply provided that the damage is not caused by the customer due to negligence, deterioration or improper use of the product.
- Intellectual property
All elements of the gallegodesportes.com site are and remain the intellectual and exclusive property of the COMPLET BLEU company. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio. Any simple or hypertext link is strictly prohibited without the express written consent of the COMPLET BLEU company.
- Personal data
Complet Bleu reserves the right to collect personal information and data about you. They are necessary for the management of your order, as well as for the improvement of the services and information that we send you.
- Acceptance of the general conditions by the customer
The customer acknowledges having carefully read these general conditions of sale and confirms having accepted them, making him contractually bound by the terms of these conditions on the date of the order.